Technical care service

Introduction

Troubleshooting and any necessary improvements.

There is no small problem when it comes to its production. GURUTZPE offers complete repair services for our machining lathes, be it electrical maintenance or mechanical repair.

The first objective of our service department is to help the customer reduce downtime and put his machine back into production. Our engineers will immediately get to work to solve your problem.

Optimized Machine Reliability

We will try to get your machining lathe running as soon as possible.

Quick response to ensure the most instant and effective solution.
Guaranteed response in less than 24 hours.
Priority in customer service in the event of any unforeseen event.

Remote assistance

> 65% probability of leaving the machine running

Thanks to qualified remote assistance and the use of cutting-edge technologies, we solve many of the problems that usually occur remotely.

Remote connection

Remote access to your GURUTZPE machine. Reduction of work and travel times, minimizing downtime.
Telephone assistance

We offer a telephone service to customers to respond to the first doubts before a technical stoppage of their machine and to be able to restore the correct operation of the equipment again.
Virtual assistance

It allows requesting remote assistance from experts and sharing with them the vision to work collaboratively; a very useful option in international missions.